Support

We are here to help you ship safe agents.

Contact

• General & billing — support@strategic-innovations.ai
• Security disclosure — security@strategic-innovations.ai (see policy)
• Enterprise & DPA — sales@strategic-innovations.ai

Status

Live service health is at GET /health. Incidents and maintenance are announced there and in-product.

FAQ

What happens if the semantic engine is down?

The deterministic layer still returns a verdict and marks engine: "unavailable". Turn on fail-closed to force a block whenever the engine can’t clear a request.

Do you store the text I scan?

No — by default we keep a verdict, labels, and a redacted snippet, never a second copy of your payload. See the Privacy Policy.

How do agents pay without a human?

An agent self-provisions within an owner budget, then buys credits programmatically. See Agent mode.